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The Framework

The 5-step communication framework this program builds, one step at a time:

  1. Listen — take in the full message before reacting.
  2. Pause — give yourself a beat to process.
  3. Clarify — ask when something is unclear instead of guessing.
  4. Confirm — paraphrase back what you understood.
  5. Respond — communicate your answer, even under pressure.

Your Sessions

Your facilitator, your facilitator, sets the schedule. After each session, log what you tried in your Action Plan below.